Privacy Policy

Last updated: 14 October 2026

1. Introduction

Welcome to One Show More (“we”, “us” or “our”).

We sell musical theatre merchandise, including products inspired by the world of musical theatre. We are committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, place an order, contact us or otherwise interact with us.

We process personal information in accordance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, where applicable.

2. Who We Are

The organisation responsible for your personal information is:

• One Show More
• www.one-show-more.com
• oneshowmoreblog@gmail.com
• One Show More, 6a Cavalier Court, Bumpers Way, Chippenham, SN14 6LH

For privacy-related questions, please contact us using the email address above.

3. Information We Collect

We may collect the following types of personal information:

Information you provide to us

• Your name and billing address.
• Your delivery address.
• Your email address and telephone number, where provided.
• Details of the products you order.
• Information you provide when contacting us with a question, complaint or request.

Payment information

Payments are processed through our chosen payment providers. We may receive information about payment status, transaction references and related order details.

We do not intentionally store full payment card details on our own systems where these are processed directly by our payment provider.

Technical information

When you visit our website, we may collect information such as your IP address, browser type, device information, pages visited and information about how you use the website. The information collected depends on our website platform, cookies and other technologies.

4. How We Use Your Information

We use your personal information for the following purposes:

• To process and fulfil your orders.
• To arrange delivery and provide order updates.
• To process payments, refunds, returns and exchanges.
• To respond to enquiries and provide customer support.
• To maintain and improve our website, products and services.
• To detect and prevent fraud, misuse and security issues.
• To maintain appropriate business and financial records.
• To comply with our legal and regulatory obligations.
• To send marketing communications where we are legally permitted to do so.

We only use your personal information where we have an appropriate legal basis for doing so.

5. Our Legal Bases for Processing

Depending on the circumstances, we process your personal information on one or more of the following legal bases:

Contract: To take steps requested by you before a purchase and to fulfil our obligations when you place an order.

Legal obligation: To comply with applicable tax, accounting and other legal requirements.

Legitimate interests: To operate and improve our shop, respond to enquiries, maintain website security and prevent fraud, where these interests do not override your rights and freedoms.

Consent: Where required, including for certain marketing communications and non-essential cookies or similar tracking technologies.

Where we rely on consent, you can withdraw it at any time.

6. Sharing Your Information

We do not sell your personal information to third parties.

We may share relevant information with trusted service providers when necessary to operate our business, including:

• Payment providers, to process transactions and refunds.
• Delivery and postal services, to deliver your purchases.
• Website hosting and e-commerce providers, to operate our online shop.
• IT, security and analytics providers, where used to maintain or improve our website.
• Professional advisers, such as accountants or legal advisers, where necessary.
• Authorities or regulators, where disclosure is required by law or necessary to protect our legal rights.

These organisations may process your information in accordance with their own privacy policies and contractual obligations.

We only share information that is appropriate and necessary for the relevant purpose.

7. Marketing Communications

We may send you updates about new products, merchandise releases, offers and other news relating to our shop where we have the necessary permission or another lawful basis under applicable marketing laws.

You can unsubscribe from marketing emails at any time by using the unsubscribe link in the message or by contacting us directly.

Even if you opt out of marketing, we may still send essential communications relating to your orders, payments, deliveries or customer service enquiries.

8. Cookies and Similar Technologies

Our website may use cookies and similar technologies to help it function, remember your preferences, understand website usage and, where applicable, support marketing activities.

Cookies may include:

• Essential cookies: Required for functions such as shopping baskets, checkout and website security.
• Analytics cookies: Used to understand how visitors interact with our website, where enabled.
• Marketing cookies: Used to support advertising or measure marketing effectiveness, where enabled.

Where required by law, we will ask for your consent before using non-essential cookies or similar technologies.

You may be able to manage your preferences through our cookie settings or your browser settings. Disabling certain cookies may affect how parts of the website function.

9. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, handling returns and complaints, maintaining business records and meeting legal obligations.

For example, order and transaction records may need to be retained for applicable accounting and tax periods.

When personal information is no longer needed, we will take appropriate steps to delete it or anonymise it securely, unless we are legally required or permitted to retain it for longer.

10. How We Protect Your Information

We use appropriate technical and organisational measures designed to protect your personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

We encourage you to use a secure connection and take reasonable care when sharing personal information online.

11. International Transfers

Some of our service providers may process personal information outside the United Kingdom.

Where personal information is transferred internationally, we will take appropriate steps to ensure that the transfer complies with applicable data protection laws. This may include relying on an adequacy decision or using appropriate contractual safeguards.

12. Your Privacy Rights

Depending on the circumstances and applicable law, you may have the right to:

• Request access to the personal information we hold about you.
• Ask us to correct inaccurate or incomplete information.
• Request the deletion of your personal information.
• Ask us to restrict how we process your information.
• Object to certain types of processing.
• Request a copy of certain information in a portable format.
• Withdraw consent where processing is based on consent.

These rights are subject to legal conditions and exceptions.

To exercise your rights, please contact us at oneshowmoreblog@gmail.com. We may need to verify your identity before responding.

You also have the right to complain to the UK Information Commissioner's Office (ICO) if you believe your personal information has been handled unlawfully.

13. Children's Privacy

Our website is not intended to knowingly collect personal information from children without an appropriate legal basis and any required permissions.

If you believe a child has provided us with personal information inappropriately, please contact us so that we can review the situation and take appropriate action.

14. Third-Party Websites

Our website may contain links to third-party websites, including payment services and social media platforms.

We are not responsible for the privacy practices or content of websites we do not operate. We encourage you to read their privacy policies before providing them with personal information.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, service providers or legal obligations.

Any updates will be published on this page, together with a revised “Last updated” date where appropriate.

16. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact:

One Show More

Email: oneshowmoreblog@gmail.com

Website: www.one-show-more.com

We will review and respond to privacy-related enquiries in accordance with applicable legal requirements.